Shipping and delivery info

Thank you for visiting and shopping at Ookami Pet Portraits and Gifts. The following terms and conditions constitute our Shipping Policy.

Order processing time

Processing usually takes between 2-5 days.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We currently ship to the following countries: Belgium, the Netherlands, Germany, France and Luxembourg. Below you will find a table with delivery and pricing information.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, usually around the holiday seasons, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shirts

T-shirts, tank tops, 3/4 sleeve shirts, long sleeve shirts, polo shirts, crop tops
Country Delivery times* Single product Additional product
🇧🇪Belgium   6-8 business days €3,99   + €1,25
🇫🇷France   5-8 business days €3,99   + €1,25
🇩🇪Germany   7-9 business days €3,99   + €1,25
🇱🇺Luxembourg  7-17 business days €3,99   + €1,25
🇳🇱Netherlands  6-8 business days €3,99   + €1,25

Hoodies, sweatshirts, jackets and pants

Hoodies, sweatshirts, jackets, sweatpants, joggers, pants
Country Delivery times* Single product Additional product
🇧🇪Belgium   7-10business days €5,99 + €2,00
🇫🇷France   7-10 business days €5,99 + €2,00
🇩🇪Germany   7-9 business days €5,99 + €2,00
🇱🇺Luxembourg  8-18 business days €5,99 + €2,00
🇳🇱Netherlands  6-8 business days €5,99 + €2,00

Kids and youth clothing

T-shirts, all-over print shirts, hoodies, baby bibs, leggings, baby bodysuits, swimwear, baby jackets
Country Delivery times* Single product Additional product
🇧🇪Belgium 7-10 business days €3,99 + €1,25
🇫🇷France 7-10 business days €3,99 + €1,25
🇩🇪Germany 7-9 business days €3,99 + €1,25
🇱🇺Luxembourg 8-18 business days €3,99 + €1,25
🇳🇱Netherlands 6-8 business days €3,99 + €1,25

Mugs

White mugs, magic mugs (15oz)
Country Delivery times* Single product Additional product
🇧🇪Belgium 5-7 business days €4,99 + €1,75
🇫🇷France 4-7 business days €4,99 + €1,75
🇩🇪Germany 5-8 business days €4,99 + €1,75
🇱🇺Luxembourg 6-16 business days €4,99 + €1,75
🇳🇱Netherlands 4-7 business days €4,99 + €1,75

Bandanas

Bandanas for pets allover print
Country Delivery times* Single product Additional product
🇧🇪Belgium 6-9 business days €3,99 + €1,25
🇫🇷France 6-9 business days €3,99 + €1,25
🇩🇪Germany 6-8 business days €3,99 + €1,25
🇱🇺Luxembourg 7-17 business days €3,99 + €1,25
🇳🇱Netherlands 5-7 business days €3,99 + €1,25

Keychains

Keychains, pet ID tags (not this product will no longer be available as of January 2023)
Country Delivery times* Single product Additional product
🇧🇪Belgium 4-7 business days €3,49 + €1,00
🇫🇷France 5-8 business days €3,49 + €1,00
🇩🇪Germany 5-8 business days €3,49 + €1,00
🇱🇺Luxembourg 6-16 business days €3,49 + €1,00
🇳🇱Netherlands 5-7 business days €3,49 + €1,00

For pets

The following products are shipped based on weight and are charged separately from the above products.

Treats, handmade toys, blankets
Country Delivery times* Base Price Increment
🇧🇪Belgium 2-3 business days € 3,48 up to 350gr** €4,40 up to 30kg


Country Delivery times* Base price 0-2 kg 2-10 kg 10-30 kg
🇫🇷France
🇩🇪Germany
🇱🇺Luxembourg
🇳🇱Netherlands
2-7 business days

€ 10,50 (no track and trace)

€15,20 (with track and trace)

+ €4.70(with track and trace) + €27.99(with track and trace)

* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to process your products. Delivery times might differ based on the amount of orders to proceed. You will see the final costs and delivery times in the order Checkout.

 

**This includes the weight of packaging. 

 

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Ookami Pet Portraits and Gifts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ookami Pet Portraits and Gifts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the following countries: Belgium, Germany, The Netherlands, France and Luxembourg. 

For international orders please refer to our Etsy store: OokamiCreations

Returns Policy

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.

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